FAQ For Customer Choice Program
Is it okay to switch from another supplier?
Yes, but there may be cancelation charges if you leave their service. Check your contract with your current supplier. If you switch natural gas suppliers more than once during a 12 month period the utility can charge a $10.00 switching fee.
Is the price fixed or does it change?
Bishop Energy is currently offering a variable rate contract for the Customer Choice Program. The price may fluctuate with the cash market of natural gas. We have historically served our large customers in this way to avoid costs associated with hedging gas. It has proven to be a very economical method of purchasing gas. On the Customer Choice program we now offer this opportunity to residential and commercial customers.
* Large commercial customers will be required to sign new contracts.
How do I cancel my contract with Bishop Energy?
You may enroll with another supplier at any time. However, be advised that a cancelation charge may apply. If you wish to return to your utility's rate; inform us by written or verbal notification and we will switch you. When returning to the utility you must remain there for at least 12 months.
Large commercial customers, of both Consumers Energy and DTE Energy, will be charged for the amount of unused gas purchased on their behalf times the current market value of the gas, minus what the original cost of purchase was.
Why is there a cancelation fee?
The cancelation charge is meant to recover the expenses Bishop Energy incurs on your behalf. The utility requires we flow 1/12 of your annual usage each month. You only get billed for what you use each month. The rest goes into underground storage until it is needed in a higher usage month. If you decide to leave our service we need to recover the cost of gas we have already purchased for you but have not yet used.
How do I get billed?
You will still be billed by Consumers Energy or DTE Energy in the same manner you've always been billed. You will still pay Consumers Energy or DTE Energy a delivery charge and a customer charge. The cost of the gas line item will now read Bishop Energy Services, LLC, but you will continue to pay your total bill to your utility.
Is the distribution and customer charge more with Bishop Energy?
No, this is a charge from the utility. You will pay the same distribution and customer charge whether you buy gas from Bishop Energy or not.
*Large Commercial customers are classified as customers that are greater than 500 Mcf per year.